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How to Excel at Customer Service

Event Details

How to Excel at Customer Service

Time: December 22, 2009 from 8:30am to 4:30pm
Location: Center for Workforce Development at Columbus State Community College
Street: 315 Cleveland Avenue
City/Town: Columbus, Ohio 43215
Website or Map: http://maps.google.com/maps?f…
Phone: 614-287-5489
Event Type: training
Organized By: Tracy Jones, CWD
Latest Activity: Nov 30, 2009

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Event Description

This is an interactive 8-hour training program that encourages participants to embrace excellence as an everyday customer service standard as it educates them on critical customer service skills. Service legends such as Walt Disney, Norstrom, Darden Restaruants, and Marriott will provide a framework as participants learn to recognize and anticipate customer expectations, identify elements of emotional response that interfere with customer service, and develop communication skills that defuse customer complaints.

Conducted by the Center for Workforce Development
Business & Industry

Cost: $125.00
Click here to register: Customer Service Registration

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